A practical afternoon for contact centre leaders navigating AI, from customer stories to the Salesforce roadmap.

The contact centre is changing fast. Customer expectations are rising, workforce pressures are real, and AI has moved from a future idea to a live question for every service leader. The question now is not whether to use AI, but how to make it work for your teams and your customers.

The Contact Centre Leaders Forum 2026 is an invitation-only afternoon designed for exactly that conversation. Hosted by fluent:cx and Salesforce at The Grand Hotel Birmingham, the event brings together contact centre directors, heads of customer service, and customer experience leaders for practical discussion rather than sales presentations.

Register

Schedule

Lunch

-

Join us for lunch and take the opportunity to network with your peers and industry leaders in a relaxed setting.

StartYour Future Contact Centre Today

-

Welcome, Agenda and Opening Keynote

Discuss : How Contact Centres Are Putting AI to Work

-

Share your thoughts

Break & Networking

-

Workshop - Hands-on: Build Your Contact Centre in Under and Hour

-

Getting Started: Practical Next Steps with fluent:cx

-

Open and Q&A and Close

-

Dinner

-

Round off the day with an early dinner in a more informal setting right across the venue, offering further opportunity to build relationships and explore discussions in greater depth.

Location

The Grand Hotel Birmingham

1 Church St, Birmingham B3 2FE, UK
B3 2FE

Register